How To Order
From Katherine's Cottage
Here is HOW TO ORDER
any item for sale
at Katherine's Cottage, including dolls, miniatures, bears, and vintage or antique dolls,
CREDIT CARDS or PAYPAL:
You can order most items at this site by using our Secure Credit card order
checkout system--just click on the applicable button to add your item to your
checkout basket, pick checkout, and follow the directions! For future ease of
ordering, we recommend that you create a customer account with a password.
However, this is not required for ordering. We accept Visa, Master Card, and Paypal.
2. FOR PHONE ORDERS USING
CREDIT CARD, MONEY ORDER, OR CHECKS: If you wish to place a
phone order, please call during
business hours, from 10am to 5:00pm Pacific Standard Time Monday through Saturday, at
530-864-0242. If we are not available, please leave a
message with your name, phone number and time zone and we will return your call.
We are happy to arrange layaways for any order over $300.00--our general terms
for layaways are below. You may call us at
530-864-0242 to arrange a
layaway or send us an e-mail the same day you place an order in our online doll
shop requesting the layaway. Please put your order number and "Layaway" in
the subject line so that the request is not overlooked.
- You may pay for your
item in 3 or 4 equal monthly installments, with a minimum of $100.00 per
- Credit card payments
will be automatically deducted the same day each month
- If you wish to pay
by check or money order, that is fine, but you must remember to send the
payment; we do NOT send individual layaway statements or reminders.
payments are not refundable and
are not transferable to other items
- Your layaway will be
automatically cancelled if no payment is received or made by credit card
within any 60 day period
- There are NO RETURNS
on layaway items.
PLACING YOUR ORDER:
For all items, we will contact you within 48 hours if the item
is out of stock. Your credit
card will NOT be charged if an order is out of stock; if you have paid
automatically via PayPal you will receive an immediate refund for any
out of stock items.
international shopping cart is not in service. Please purchase via our
eBay Store, our eBay ID is dollymaker.com We ship to the
United States, Canada, Mexico, South America, Japan, Europe , Asia, Australia and New Zealand. We reserve the right to NOT
process any orders placed from other countries at our discretion,
including Nigeria. We ship via Priority Mail and Express Mail
International ONLY for International orders; for international orders
over $200 you MUST select Express Mail International. NO EXCEPTIONS.
We declare the FULL
VALUE for all international orders, and WE DO NOT FALSIFY CUSTOMS DOCUMENTS or
mark the shipment as a gift. Customs duties and taxes are the buyer's
responsibility. No exceptions.
Items shipped to locations in the continental United States are shipped
via UPS and they require a street address for shipment--no exceptions.
If you try to enter a Post Office box, you will receive an error and
your order will not be processed.
Items shipped to other countries will be via US Mail via either Priority
Mail International or Express Mail International (Express Mail
International will be required for any purchases from Itay, Russia and
the Ukraine) . We ship items within 1 or 2 business day of processing
your payment. Purchaser
pays shipping via UPS--you choose the method of UPS shipping when you place your
order; the cost will appear by each method to help
you select shipping. Sales tax of 8 1/4% will automatically be
added to every order delivered to a California address.
7. TO E-MAIL AN ORDER, (or for
ordering questions) e-mail at:
THANK YOU FOR SHOPPING
WITH KATHERINE'S COTTAGE, THE ENCHANTED COTTAGE OF DOLLS, TOYS AND GIFTS!