How To Order
From Katherine's Cottage
Here is HOW TO ORDER
any item for sale
at Katherine's Cottage, including dolls, miniatures, bears, and vintage or antique dolls,
1.
CREDIT CARDS or PAYPAL: You can order most items
at this site by using our Secure Credit card order checkout system--just click on the
applicable button to add your item to your checkout basket, pick checkout, and follow the directions! For
future ease of ordering, we recommend that you create a customer account with a
password. However, this is not required for ordering. We accept Visa, Master Card,
Discover, American Express and Paypal.
2. FOR PHONE ORDERS USING
CREDIT CARD, MONEY ORDER, OR CHECKS: If you wish to place a
phone order, please call during
business hours, from 9am to 6:00pm PST Monday through Saturday, at 530-898-9400
and TOLL FREE at 1-866-914-4733.
Please try to call during
business hours if at all possible.
3.
LAYAWAY:
We are happy to arrange layaways for any order over $100.00--our general terms
for layaways are below. You may call us at 530-898-9400 to arrange a
layaway or send us an e-mail the same day you place an order in our online doll
shop requesting the layaway. Please put your order number and "Layaway" in
the subject line so that the request is not overlooked.
- You may pay for your
item in 3 or 4 equal monthly installments, with a minimum of $25.00 per
payment
- Credit card payments
will be automatically deducted the same day each month
- If you wish to pay
by check or money order, that is fine, but you must remember to send the
payment; we do NOT send individual layaway statements or reminders.
Payments to: Katherine's Cottage, Attention: Layaway Department, 1360 E.
First Avenue, Chico, CA, 95926. Attention: Denise.
- Layaway
payments are not refundable and
are not transferable to other items
- Your layaway will be
automatically cancelled if no payment is received or made by credit card
within any 60 day period
- There are NO RETURNS
on layaway items.
3. AFTER
PLACING YOUR ORDER:
For all items, we will contact you within 24 hours if the item is out of
stock. Your credit card will NOT be charged if an order is out of stock;
if you have paid automatically via PayPal you will receive an immediate
refund for any out of stock items.
4.
WE
SHIP INTERNATIONALLY:
The
United States, Canada, Mexico, Japan, Europe (except some Eastern
European areas), Australia and New Zealand. We reserve the right to NOT
process any orders placed from other countries at our discretion,
including Nigeria. We ship via Priority Mail and Express Mail
International ONLY for International orders; for international orders
over $200 you MUST select Express Mail International. NO EXCEPTIONS.
5. SHIPPING:
Items shipped to locations in the continental United States are shipped
via UPS and they require a street address for shipment--no exceptions.
Items shipped to other countries will be via US Mail via either Priority
Mail International or Express Mail International (Express Mail
International will be required for any purchases from Itay, Russia and
the Ukraine) . We ship items within 1 or 2 business day of processing
your payment. Purchaser
pays shipping via UPS--you choose the method of UPS shipping when you place your
order; the cost will appear by each method to help
you select shipping. Sales tax of 8 1/4% will automatically be
added to every order delivered to a California address.
6. TO E-MAIL AN ORDER, (or for
ordering questions) e-mail at: orders@katherinescottage.com
7.
PRE-ORDER
POLICIES:
All pre-orders
MAY NOT BE CANCELLED; they are considered a confirmed commitment, and any
payments for a pre-ordered item will be forfeited upon defaulting upon the
commitment. For a pre-order, please purchase via credit-card and we will charge
25% of the item cost at the time of the order, and the remaining 75% and
shipping cost when the item ships to you.
THANK YOU FOR SHOPPING
WITH KATHERINE'S COTTAGE, THE ENCHANTED COTTAGE OF DOLLS, TOYS AND GIFTS!
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