How To Order
From Katherine's Cottage
Here is HOW TO ORDER
any item for sale
at Katherine's Cottage, including dolls, miniatures, bears, and vintage or antique dolls,
1.
CREDIT CARDS: You can order most items
at this site by using our Secure Credit card order checkout system--just click on the
applicable button to add your item to your checkout basket, pick checkout, and follow the directions! For
future ease of ordering, we recommend that you create a customer account with a
password. However, this is not required for ordering. We accept Visa, Master Card,
Discover, American Express and Paypal.
2. FOR PHONE ORDERS USING
CREDIT CARD, MONEY ORDER, OR CHECK ORDERS: If you wish to place a
phone order, please e-mail me with your phone number, and I will return your call during
business hours, from 9am to 5:30pm pst Monday through Saturday, at 530-898-9400.
3.
LAYAWAY:
We are happy to arrange layaways for any order over $100.00--our general terms
for layaways are below. You may call us at 530-898-9400 to arrange a
layaway or send us an e-mail the same day you place an order in our online doll
shop requesting the layaway. Please put your order number and "Layaway" in
the subject line so that the request is not overlooked.
- You may pay for your
item in 3 or 4 equal monthly installments, with a minimum of $25.00 pery
payment
- Credit card payments
will be automatically deducted the same day each month
- If you wish to pay
by check or money order, that is fine, but you must remember to send the
payment; we do NOT send individual layaway statements or reminders.
Payments to: Katherine's Cottage, Attention: Layaway Department, 2201
Pillsbury Road #D5, Chico, CA 95926.
- Layaway payments are
not refundable and are not transferable to other items
- Your layaway will be
automatically cancelled if no payment is received or made by credit card
within any 60 day period
- There are NO RETURNS
on layaway items.
3. AFTER
PLACING YOUR ORDER:
For all items, especially if the item is a one-of-a-kind or vintage or antique item, I will e-mail you back (or phone you, if you don't have an e-mail address) to
confirm that the order has been received, and that item is currently in stock.
Your credit card will not be charged until you have received this
confirmation
4.
WE
SHIP TO:
The
United States, Canada, Mexico, Japan, Europe (except Russia and Eastern
Europe), Australia and New Zealand. We reserve the right to NOT
process any orders placed from other countries at our discretion.
INTERNATIONAL PURCHASERS, PLEASE PURCHASE THROUGH OUR EBAY STORE,
Katherine's Cottage of Dolls on eBay
5. SHIPPING:
Items shipped to locations in the continental United States are shipped
via UPS and they require a street address for shipment--no exceptions.
Items shipped to other countries will be via US Mail and please expect
shipping delays. We ship items within 1 business day of processing
your credit card purchase, within 3 business days of receipt of money
orders, or within 5 business days of clearance of your personal check. Purchaser
pays shipping via UPS--you choose the method of UPS shipping when you place your
order; the cost (including a nominal handling charge) will appear by each method to help
you select shipping. Sales tax of 7 1/4% will automatically be
added to every order delivered to a California address.
International orders may experience additional delays.
6. TO E-MAIL AN ORDER, (or for
ordering questions) e-mail at: orders@katherinescottage.com
If you want to order via e-mail using your credit card, put the following
information in your e-mail PLEASE NOTE THAT THIS IS NOT AS SECURE AS USING OUR SECURE
CREDIT CARD CHECKOUT SYSTEM:
--name; billing address; -shipping address (if different); phone number; credit card number;
last 3 digits of security number on the back of your credit card, credit card expiration date; description of the item.
You should split your credit card information in at least 2 e-mails.
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